Category Archives: zappos company

How Zappos.com Manages to Maintain Customer Loyalty

Posted on March 22, 2010 by Zacks

We have to start by taking note of the sentiments expressed by Zappo.com chairman, in the year 2009. That is when he said that nearly two thirds (60%) of all people who buy shoes from zappos.com are repeat customers. Clearly … Continue reading →

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